Service Solutions for Business
It takes just 24 seconds to set IT support in motion — exactly the time needed to send an e-mail, describe the problem and indicate the device or system the incident concerns.
At that moment a structured, multi-layered process kicks off: ticket classification, prioritisation by business impact, automatic assignment to the right team and SLA monitoring.
Behind a simple request stands an infrastructure, escalation procedures and a team of specialists who analyse the root cause, minimise downtime and protect the environment against a recurrence of the incident.
IT Services — comprehensive IT support for your company
A modern enterprise cannot function without an efficient and stable technology infrastructure. Problems with computers, the network, data security or access to systems generate downtime, reduce work efficiency and drive up operating costs. That is precisely why professional IT services have become an essential element of running a business — both for small and medium-sized enterprises and for organisations with a complex IT architecture.
Our services cover the full spectrum of IT activities — from day-to-day technical support, through systems and network administration, to strategic technology advisory. As a result, your company can focus on its key business goals, confident that its IT infrastructure runs efficiently, securely and in line with best practices.
What are IT services?
IT services (often referred to as IT support or Managed IT Services) is a cooperation model in which an external provider takes over responsibility for maintaining, monitoring and developing the client's IT environment. Unlike a reactive approach ("we'll fix it when something breaks"), our model is proactive and geared towards preventing problems and optimising systems.
This service model reduces the risk of downtime, improves data security and supports the smooth running of internal processes. The service can be delivered on a subscription basis (service agreement) or on an ad hoc support basis — depending on the client's needs.
Scope of services — what exactly we offer
1. Ongoing IT services and IT outsourcing
- comprehensive management of the company's IT environment
- remote and on-site user support
- helpdesk and rapid response to technical tickets
- administration of operating systems, servers and workstations
- updates, patch management and optimisation of system performance
This form of cooperation guarantees predictable costs and constant access to a team of IT experts.
2. Administration of networks, servers and devices
- configuration and management of LAN/Wi-Fi networks
- deployment of VPN and perimeter security
- administration of servers, file systems and network services
- resource monitoring and automatic anomaly detection
- traffic optimisation and communication security
Networks and servers are the foundation of a modern infrastructure — their proper administration minimises the risk of failures and downtime.
3. Data security management
- implementation of backup policies and data recovery
- antivirus and anti-malware protection
- firewall, segmentation and perimeter security
- compliance audits against GDPR and other security standards
- encryption of sensitive data and access control
Proactive security is a necessity today — protection against data leaks, ransomware and other threats is part of a long-term strategy.
4. IT helpdesk and user support
- rapid resolution of hardware and software failures
- assistance with business software
- technical support for company employees
- IT education and tool usage training
Stable user support reduces the cost of in-house training and increases team productivity.
5. Technology advisory and implementations
- IT infrastructure audit
- selection and purchase of hardware matched to your business profile
- support with system and cloud migrations
- planning the development and modernisation of the IT environment
Strategic activities help a company not only maintain its current infrastructure, but also develop it in a direction that supports its business goals.
Why is it worth trusting professional IT services?
1. Minimising the risk of downtime
Proactive monitoring and management of company systems reduces the number of failures and unforeseen problems.
2. Data security and legal compliance
Comprehensive support includes security policies and tools that protect against threats and help meet legal requirements (e.g. GDPR).
3. Constant expert support
Access to qualified IT specialists without the need to employ your own team — which translates into lower operating costs.
4. Flexible cooperation models
The scope of services can be tailored to the size of the company, its industry and specific business needs.
5. Cost optimisation
Ongoing IT care allows expenses to be forecast — with no need to pay for urgent "ad hoc" interventions.
Cooperation models — how we work
We offer two main service models:
- On-demand service support — technical assistance according to the client's needs, billed hourly or per ticket.
- Ongoing IT services (subscription) — comprehensive IT care based on an SLA (Service Level Agreement) that defines the scope of work, response time and service level.
We select the cooperation model individually, analysing the scale of operations and the client's technical requirements.
Basic service price range
| Subscription | Price | Contract term |
|---|---|---|
| UP | 150 zł net + 99 zł per workstation | 3 months |
| SILVER | 250 zł net + 89 zł per workstation | 12 months |
| GOLDIE | 450 zł net + 89 zł per workstation | 12 months |
| PREMIUM | 550 zł net + 89 zł per workstation | 12 months |
| Individual | 800 zł net + 89 zł per workstation | 12 months |
Subscription comparison
| Subscription | UP | SILVER | GOLDIE | PREMIUM | Individual |
|---|---|---|---|---|---|
| Number of computer workstations | – | 1-3 | 4-10 | 11-20 | >20 |
| On-site support time | 1 h | 1 h for each workstation | |||
| Remote support time | 1 h | 1 h for each workstation | |||
| Telephone helpdesk | YES | YES | YES | YES | YES |
| Data backup | NO | YES | YES | YES | YES |
| Support with purchasing, hardware replacement and IT procurement | YES | YES | YES | YES | YES |
| SLA readiness 60 minutes* | YES | YES | YES | YES | YES |
| Fee per 1h after the subscription is used up** | 150 zł | 150 zł | 150 zł | 150 zł | 150 zł |
*SLA (Service Level Agreement) — the guaranteed time of first response to a service ticket is a maximum of 60 minutes from the moment it is registered. This means that within an hour of the request our team will make contact and begin diagnosing the problem.
**The cost of a technician's hour of work outside the subscription is 250 zł net.
Sample monthly calculations
Below we present sample calculations for different types of companies to help you choose the right subscription.
Freelancer / Micro-business
Sole proprietorship, 2 workstations (MacBook + iMac)
Subscription: UP
Base fee: 150 zł
Workstations: 2 × 99 zł = 198 zł
348 zł net / month
Small office
Accounting office or law firm, 3 workstations
Subscription: SILVER
Base fee: 250 zł
Workstations: 3 × 89 zł = 267 zł
517 zł net / month
Medium-sized company
Creative agency or software house, 8 workstations
Subscription: GOLDIE
Base fee: 450 zł
Workstations: 8 × 89 zł = 712 zł
1 162 zł net / month
Larger organisation
Branch of a pharmaceutical company or corporation, 15 workstations
Subscription: PREMIUM
Base fee: 550 zł
Workstations: 15 × 89 zł = 1 335 zł
1 885 zł net / month
All prices are given net. The above calculations are for illustrative purposes only — the final quote depends on individual arrangements.
Summary — why professional IT matters
IT services are more than "fixing a computer" — they are a strategic technology partnership that secures the stability of your company's operations, supports its growth and minimises technology risk. Whether your company's needs are limited to quick technical assistance or require full administration of systems and networks, the right IT partner can significantly improve operational efficiency and the security of your technology environment.
Trusted by
We serve companies from a range of industries — from sole proprietorships to international corporations.
References
"We have been using the company's services for a very long time — it must be around 15 years — the technicians work proactively, detecting problems before they arise, which is why we rely on their help so readily."
Iza
Chief Accountant, Filmrepublic.pl
"In the printing industry we cannot afford downtime — that is why I have relied on MacLife's help for 10 years. I recommend them. Great contact and support."
Kasia
Partner, Kossacki-Pack
"We deal with CCTV security systems and access control — we always consult MacLife on server matters at our clients' sites — extensive knowledge and experience."
Jarosław
Partner, iKwadrat.pl
You don't have to worry about a thing
We built our B2B cooperation model based on conversations with companies and international corporations, getting to know their problems and needs. On that basis we achieved the impossible: we created an offer that can be summed up in three words — all pluses, no minuses. Our flexibility makes it possible to start cooperation with MacLife without involving multiple divisions, decision-making levels, legal departments and so on.
The most important features of the B2B model:
- Cooperation is based on a cooperation agreement (template provided by MacLife) or any other document used by the partner company (e.g. a new supplier form).
- An NDA signed in line with the template provided by the client or MacLife's template, with the option to make your own amendments.
- Payments for completed repairs based on an invoice with a deferred payment term agreed individually in accordance with the partner company's policy, together with the compilation of any required additional documents.
- Service through MacLife branches across Poland (e.g. you drop it off in Gdańsk and collect it in Warsaw).
- A guarantee that repair prices will not change (upward), fixed discounts and high priority for every repair.
- The option to agree an SLA.
- A dedicated account manager handling the partner company and a dedicated e-mail address for 24/7 contact.
Flexibility is who we are
We treat every business client equally well. It doesn't matter whether you have a 5-person company with seven devices, or you represent an international corporation with a volume of several thousand iPhones, iPads and computers scattered all over Poland.
With many service points, we are flexible in terms of processing capacity, and thanks to our cooperation with courier companies we are able to collect and deliver equipment nationwide within a maximum of one business day.
A tailor-made offer
If you are interested in cooperating with MacLife, leave us your phone number or e-mail address and our representative will contact you promptly and present a tailor-made offer. All you need to do is prepare information about the volume and type of devices, as well as any additional services you care about (e.g. guaranteed repair time, collection from your company's premises, etc.).