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Support

Welcome to the MacLife support page

On our support pages we provide a web application that lets you conveniently track the status of your device handed in to the MacLife service. In one place you can check the diagnosis, the current stage of the repair, and view photos of the equipment taken during our work. From within the application you can also quickly and securely pay for the completed service.

We also provide a REST API for AI models, which makes it possible to integrate our solutions with your own applications and systems. This way you can automate processes and build modern tools based on artificial intelligence.

A customer service and technology integration system this comprehensive can only be found at MacLife.

24/7
Access to the system
Pay · BLIK
Apple Pay, Przelewy24
Real-time
Status updates
100%
Process transparency
Check status

Track your repair

1
Individual repair number
Every service has an individual RMA number, which we use to check the repair status.
2
Serial number or IMEI
This lets us detect the device type and its link to the owner.
Capabilities

What does our support system offer?

Full control over the repair process in real time

Live status

Check the current repair status and receive notifications about changes.

Diagnosis details

Review the fault diagnosis, the scope of the repair and the issues detected.

Photo gallery

Photos of the device taken on arrival and after the repair.

Online payment

Pay for the service securely via Przelewy24 without leaving home.

Repair history

The full history of all repairs carried out at MacLife.

Order a courier

Pickup or delivery of the device directly from within the system.

Help

How do I find my RMA repair number?

You can find the RMA number in several places

1

Confirmation email

In the email confirming that your device has been received by the service.

2

Proof of receipt

On the printed receipt issued when your equipment was handed in.

3

SMS / Notification

In the SMS notifications about a change in your repair status.

4

Phone contact

Give us a call — we will help you find the number based on your device details.

FAQ

Frequently asked questions

The repair status is updated in real time. Every change — from receipt, through diagnosis, to completion — is visible immediately. We also send SMS/email notifications about key status changes.
Yes! After diagnosis we publish a detailed report describing the fault, the scope of the repair, the quote and photos. You can approve the repair online or get in touch with us to discuss alternatives.
Payments are processed via Przelewy24 — one of the safest payment operators in Poland. The system is secured with an SSL certificate and the data is encrypted. We accept cards, bank transfers and BLIK.
You will find the RMA number in the confirmation email, on the receipt or in the SMS messages. If you still cannot find it — give us a call. We will help you locate the repair based on the serial number or your contact details.
Yes, you can opt out at any stage before the repair begins. The diagnosis is free of charge — if you decide not to go ahead with the repair, you can collect the device or arrange to have it sent back at no additional cost.
The repair history is available for 24 months from the completion of the service. After this time the data is archived in accordance with legal requirements. You can request its deletion at any time.