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Remote Apple Repair

01

Serial number or IMEI

This is how we detect the device type and check whether the equipment already has a service history. You will find the serial number, among others, in the places marked in red below.

02

Equipment

Enter information about the device, the accessories you are including with the shipment, and describe the issue you are reporting in detail. Do not include accessories that have no impact on the diagnosis or repair, e.g. mice, keyboards, headphones, etc.

03

Owner

Provide the details of the owner of the product being submitted. If the owner is a company, a VAT invoice will be issued. For a private individual, the attached proof of purchase will be a fiscal receipt.

04

Door-to-door

Decide whether you want to use our shipping methods or send the equipment on your own. Using the service is free of charge if a repair is carried out. In the form below you can also enter the address to which we will return the product after the service work is completed.

We will arrange for a courier company to come and collect the device submitted for service. Choose the day and time slot that suits you, pack the equipment safely together with the downloaded shipping card, and hand it over to the authorised courier.

Pack the equipment safely together with the downloaded shipping card, attach the waybill we send you, and drop the device off at any Parcel Locker at any time! No declaration and no waiting.

05

Additional services

Choose whether the equipment should be diagnosed in normal mode or whether you want to skip the queue and save time this way (an additional service charged at 180 zł). If you have one, you can also enter a discount code.

06

Contact the shipping department

Do you have questions or doubts about your shipment? Has the parcel been addressed to the wrong address? Are you unable to print the waybill?

Karolina, your assistant

Get help from Karolina, who is available to you on the phone number 790 123 000