Whenever the following terms are used in the regulations, it should be understood as:
MacLife or Service — MacLife Polska Sp. J. with headquarter in Warsaw at 105A Szaserow Street, 04-335 Warsaw, NIP 1132978861, MacLife Poznań Sp. z. o. o. with headquarter in Warsaw at 58 Głogowskiej, 60-637 Poznań, NIP: 779-243-68-56, MacLife Trójmiasto Sp. z. o. o. with headquarter in Warsaw at 1/ 2 Sobótki, 80-247 Gdańsk, NIP: 957-112-62-88.
Client — a natural person, legal person or organizational unit that uses the paid non-warranty service provided by the Service.
Terms and condidtions — regulations developed by the Service in the form of general terms and conditions of the contract, specifying the rules for the provision of non-warranty maintenance services.
Service card — a list containing the diagnosis of the equipment, the scope of the service provided and a list of replaced parts in the repaired device
Receipt code — a unique, minimum five-character alphanumeric string of characters, the provision of which, together with the repair number, to a MacLife employee results in the release of the equipment left without additional verification of the customer using an identity document or "Confirmation of acceptance of the equipment".
- Repair services or expert opinions are provided on the basis of an order placed by the Customer in person at the indicated MacLife facilities or in the repair application form and after prior reading and acceptance of the provisions of these Regulations and acceptance of the repair cost estimate.
- The Service accepts the principle that the Customer is the entity appearing in the request for repair or the shipper. Correspondence and exchange of information about the service takes place only with the customer, whose data is shown on the repair form or bill of lading. Data may be changed by the customer only through the service panel.
- In order to conclude a contract and perform a repair or expert service, MacLife requires the disclosure of the Customer's personal data provided in the request for repair to the extent necessary to perform the service.
- The personal data referred to in the previous point will be processed by the Service in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data (i.e. Journal of Laws of 2002 No. 101, item 926, as amended) for the purpose of repair or equipment expertise. MacLife allows customers to view their personal data and provides the right to correct them. The database administrator is MacLife described at the beginning of the Regulations. If the Customer does not inform the Website about the change of his data during the service provision, MacLife's communication to the address provided in the request for repair or the bill of lading is considered to be carried out effectively.
- Before delivering the equipment to the Service Center, the Customer is obliged to properly protect the shipment against damage in transport and against moisture. During the acceptance of the device at MacLife, the condition of transport security is assessed and the condition of the device is verified. When the outer protective packaging is damaged, a shipment receipt protocol is prepared. In case of inadequate protection for the time of transport, claims for additional mechanical damage or moisture in the equipment resulting from transport may be dismissed, if the lack of adequate protection for the time of transport by the sender had an impact on the damage.
- The device's return address is the shipping address. The change of the address to be sent after the performed service may be made after prior confirmation by the Service of such possibility before the end of the service provision.
- The condition for the handover of personal equipment is the return of the "Confirmation of receipt of the equipment" and the receipt of receipt or providing the correct Receipt Code sent by e-mail to the Customer's mobile phone number / e-mail address provided upon receipt.
- The Customer bears the risk of passing on the text of the message along with the Receipt Code to other people. The person who uses the correct Pick-up Code is deemed to be authorized by the Customer to pick up the equipment on his behalf.
- In the event of a paid repair, MacLife shall bear the cost of courier services. Otherwise, the Customer is obliged to bear the cost of transport, which is PLN 17 gross one way. Any additional services, i.e. pickup, delivery on Saturday or within a specified period of time, are additionally payable.
- Before delivering or sending the equipment to the Service, the Customer is obliged to protect his data stored on the device by making a backup or written records of all important content and data in a way that allows them to be recreated and used, because in the course of servicing, data on the device may be deleted. Therefore, MacLife is not responsible for the data on the supplied media.
- After receiving the device and the request for repair, the Service Center starts to diagnose the equipment and determine the causes of the device's malfunction, and prepares a cost estimate for the replacement of the necessary parts and repair or expertise.
- The cost estimate is presented to the customer by phone or e-mail. The offer included in the cost estimate is valid for a period of 7 days from the date it is sent to the customer. If the Customer does not respond within this period, MacLife may be required to re-confirm the cost estimate.
- In the event that the customer does not accept the cost estimate or does not provide a response to the cost estimate, the device will be sent back to the customer at his expense on the terms described in point 9 of these Regulations, subject to point 14.
- In the event that the Customer resigns from paid repair, he may decide to dispose of the device by the Service Center, which relieves him of the need to incur logistic and storage costs.
- When the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items, in accordance with art. 38 point 6 of the Act of 30 May 2014 on consumer rights, the Customer ordering the service is not entitled to withdraw from the contract within 14 days of its conclusion.
- In connection with the provisions on the handling of waste electronic equipment, introduced by the Act of 11 September 2015 on waste electrical and electronic equipment (Journal of Laws of 2015, item 1688), implementing the provisions of Directive 2012/19 / EU of the European Parliament and of the Council with on July 4, 2012 on waste electrical and electronic equipment (WEEE) (Journal of Laws UE L 197 of 24.07.2012, p. 38, as amended), the owner of waste equipment is obliged to hand it over to the collector of waste equipment. Therefore, the customer acknowledges that the elements removed from the repaired electronic equipment, containing environmentally hazardous materials, will not be returned to him, and will not be handed over to an organization that has permits for the collection of such waste and their safe disposal.
- The customer acknowledges that during servicing of soldered elements, despite taking care of the repair, damage may occur and, as a result, it may turn out that the damage is irreparable. This damage may occur when replacing soldered elements due to the specificity of the soldering process. When replacing electronic components (eg BGA) it is possible to damage the solder pads, which in turn causes permanent damage to the equipment and no possibility of repair. In rare cases, the performance of the device may deteriorate or become completely unusable. Such a situation may also occur when replacing the software.
- The Service Center diagnoses and repairs a defect, damage or element indicated by the Customer in the repair order. Others may remain unverified, although MacLife does make efforts to test most of the device's modules.
- The Service has the right to perform maintenance services on its own or entrust their performance to third companies, in particular to the equipment manufacturer.
- During the service, it is possible for the Service Center to detect additional damage to the equipment, which may require a change in the cost estimate and a proposal for a new quote for the service performed. If the Customer does not agree to additional costs, MacLife reserves the right to refuse to execute the previously accepted order if the performance of the previously accepted service is technically impossible or leads to an ineffective repair without accepting a new valuation, which does not release the Customer from incurring additional costs, i.e. high costs. priority, shipment etc.
- If a device is delivered that has been damaged as a result of being dropped, spilled, wet or in contact with liquid, MacLife reserves the right to return the unrepaired device with symptoms other than when it was taken for service.
- If the Customer agrees to repair only part of the damage that has been detected and indicated in the service cost estimate sent, the Service Center is not responsible for the malfunction of the device related to the damage for which the Customer has not agreed to repair.
- Complaints about repairs performed by MacLife should be made immediately after they are observed. Continued use of the devices, despite the detected faults, may damage it, for which the Service Center is not responsible.
- The warranty for the replaced components indicated in the Service Card is granted for a period of one year from the date of completion of the repair, subject to point 22 and 23. Physical defects of the replaced parts or a defective service revealed during the warranty period will be removed free of charge as soon as possible. The warranty covers only defects resulting from the reasons inherent in the parts sold.
- The warranty does not cover damage due to improper use and storage of the product not in accordance with the operating instructions, mechanical damage and the resulting defects, damage caused by factors or external devices, damage caused by unauthorized repairs and modifications made by the Customer or unauthorized persons, in the event of finding damage to warranty seals, damage resulting from natural wear, such as: scratches, dirt, abrasions, abrasions of inscriptions, etc.
- MacLife employees are authorized to assess the causes of defects in a product or service.
- Warranty entitlements do not include the right to claim reimbursement of lost profits due to defects in the service provided.
- The warranty period is extended by the period of the device being in the Service Center.
- The guarantee does not exclude, limit or suspend the Customer's rights resulting from the provisions on the warranty for defects in the sold item.
- Liability under the warranty for customers who are not consumers in accordance with the Act on consumer rights is excluded.
- If the equipment is not picked up within 30 days of the repair completion date, MacLife is entitled to charge for the non-contractual storage of the equipment. Storage is at the customer's expense and risk. The fee for storage is PLN 2 gross for each day of storage. The service is not responsible for defects caused by not using the equipment, in particular non-working, swollen batteries.
- In a situation where the costs of storing the equipment exceed the market value of the device, determined by mBazaar Sp. z o.o. the subject of repair may be disposed of free of charge, subject to point 14.
- A consumer who has concluded a distance purchase contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, in accordance with the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827 as amended).
- In matters not covered by these Regulations, the relevant provisions of Polish law shall apply.