Apple Service and Repair

Whenever the following terms are used in this document, they shall be understood as follows:

MacLife or the Service Centre — MacLife Polska Sp. J. with its registered office and address in Warsaw, NIP 1132978861, MacLife Poznań Sp. z o. o. with its registered office and address in Poznań, NIP 7792436856

Customer — a natural person, legal person or organisational unit that uses a paid, out-of-warranty repair service provided by the Service Centre.

Terms of Service — the terms of service drawn up by the Service Centre, having the character of general terms and conditions of the contract, setting out the rules for the provision of out-of-warranty repair services.

Service card — a summary containing the device diagnosis, the scope of the service performed and a list of the parts replaced in the repaired device.

Collection code — a unique, alphanumeric string of at least five characters which, when provided together with the repair number to a MacLife employee, results in the release of the equipment left for service without any additional verification of the Customer by means of an identity document or a "Confirmation of equipment receipt".

• Repair or expert-assessment services are provided on the basis of an order placed by the Customer in person at the designated MacLife locations or via the mail-in repair request form, and after the Customer has read and accepted the provisions of these Terms of Service as well as accepted the repair cost estimate.
• The Service Centre adopts the principle that the Customer is the entity indicated in the repair request or the sender of the shipment. Correspondence and the exchange of information about the service take place exclusively with the Customer whose details appear on the repair form or the waybill. The Customer may change their details only via the service panel.
• In order to conclude the contract and perform the repair or expert-assessment service, MacLife requires the Customer's personal data provided in the repair request to be made available to the extent necessary to carry out that service.
• The personal data referred to in the previous point will be processed by the Service Centre in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), for the purpose of carrying out the repair or expert assessment of the equipment. MacLife allows Customers to access their own personal data and ensures the right to correct it. The data controller is MacLife as described at the beginning of these Terms of Service. If, during the provision of the service, the Customer fails to notify the Service Centre of a change to their details, then communications sent by MacLife to the address provided in the repair request or on the waybill shall be deemed effectively delivered.
• Before delivering the equipment to the Service Centre, the Customer is obliged to adequately protect the shipment against damage in transit and against moisture. Upon receipt of the device at MacLife, the condition of the transport protection is assessed and the condition of the device is verified. If the external protective packaging is damaged, a shipment receipt report is drawn up. In the case of inadequate protection during transport, claims for additional mechanical damage or moisture damage to the equipment arising in transit may be rejected if the lack of adequate protection during transport of the shipment by the sender affected the damage that occurred.
• The return address for the device is the address from which the shipment was sent. A change of the return address after the service has been performed may be made after the Service Centre has confirmed beforehand that such an option is available, prior to the completion of the service.
• The condition for the in-person release of the equipment is the return of the "Confirmation of equipment receipt" together with a receipt acknowledgement, or the provision of the correct Collection code sent electronically to the mobile phone number / e-mail of the Customer provided at intake. In such a case, in-person collection of the equipment left for service shall be deemed completed.
• The Customer bears the risk associated with disclosing the content of the text message containing the Collection code to other persons. It is deemed that a person who uses a valid Collection code is authorised by the Customer to collect the equipment left for service on their behalf.
• In the case of a paid repair, MacLife bears the cost of the courier services. Otherwise, the Customer is obliged to bear the transport cost, which amounts to 17 zł gross one way. Any additional services, i.e. cash on delivery, Saturday delivery or delivery within a specified time window, are payable separately.
• Before delivering or sending the equipment to the Service Centre, the Customer is obliged to secure the data stored on the device by making a backup copy or written records of all important content and data, in a manner enabling their recovery and use, since data on the device may be deleted in the course of service activities. MacLife therefore bears no liability for the data held on the media delivered.
• After receiving the device and the repair request order, the Service Centre proceeds to diagnose the equipment and determine the causes of the device's malfunction, and prepares a cost estimate for the replacement of the necessary parts and for the repair or expert assessment.
• The cost estimate is presented to the Customer by telephone or electronically (e-mail). The offer contained in the cost estimate is valid for a period of 7 days from the date it is sent to the Customer. If the Customer fails to respond within this period, MacLife may require the value of the cost estimate to be reconfirmed.
• If the Customer does not accept the cost estimate or does not provide a response to the cost estimate, the device will be returned to the Customer at their expense in accordance with the rules described in point 9 of these Terms of Service, subject to point 14.
• If the Customer withdraws from a paid repair, they may decide to have the device disposed of by the Service Centre, which releases them from the obligation to bear the logistics and storage costs.
• Where the subject of the service consists of items which, after delivery, by their nature become inseparably combined with other items, then in accordance with Article 38 point 6 of the Act of 30 May 2014 on Consumer Rights, the Customer ordering the service is not entitled to the right of withdrawal from the contract within 14 days of its conclusion.
• In connection with the provisions on the handling of waste electronic equipment, introduced by the Act of 11 September 2015 on Waste Electrical and Electronic Equipment (Journal of Laws 2015, item 1688), implementing the provisions of Directive 2012/19/EU of the European Parliament and of the Council of 4 July 2012 on waste electrical and electronic equipment (WEEE) (OJ EU L 197 of 24.07.2012, p. 38, as amended), the holder of waste equipment is obliged to hand it over to a collector of waste equipment. The Customer therefore acknowledges that components removed from the repaired electronic equipment that contain materials hazardous to the environment will be returned to them, and that handing them over to an organisation holding permits for the collection of such waste and its safe disposal is the responsibility of the Customer
• The Customer acknowledges that, during service activities on soldered components, despite the exercise of due care in carrying out the repair, those components may be damaged and, as a result, it may turn out that the damage is irreparable. This damage may occur during the replacement of soldered components owing to the specific nature of the soldering process. When replacing electronic components (e.g. BGA), damage to the solder pads is possible, which as a result causes permanent damage to the equipment and renders repair impossible. In rare cases, a deterioration in the device's operation or its complete unfitness for use may occur. Such a situation may also occur during a software replacement.
• The Service Centre diagnoses and repairs the fault, damage or component indicated by the Customer in the repair order. The remaining ones may remain unverified, although MacLife makes efforts to test the majority of the device's modules.
• The Service Centre has the right to perform the service work in-house or to entrust its performance to third parties, in particular to the manufacturer of the equipment.
• During the performance of the service, the Service Centre may detect additional damage to the equipment, which may require a change to the cost estimate and a proposal of a new quotation for the service being performed. If the Customer does not agree to the additional costs, MacLife reserves the right to refuse to perform a previously accepted order where the performance of the previously accepted service is technically impossible or leads to an ineffective repair without acceptance of the new quotation, which does not release the Customer from bearing the additional costs, i.e. high priority, shipping, etc.
• In the case of delivery of a device that has been damaged as a result of a fall, flooding, soaking or contact with liquid, MacLife reserves the right to return the unrepaired device with symptoms different from those present when it was accepted for service.
• If the Customer consents to the repair of only part of the damage that was detected and indicated in the service cost estimate sent, the Service Centre bears no liability for the improper functioning of the device related to the damage for which the Customer did not consent to the repair.
• Complaints about repairs performed by MacLife should be submitted immediately after they are observed. Continued use of the devices despite the detected faults may cause their damage, for which the Service Centre bears no liability.
• The warranty on the replaced components indicated in the Service card is granted for a period of one year from the date of completion of the repair, subject to points 22 and 23. Physical defects of the replaced parts or a defectively performed service revealed during the warranty period will be remedied free of charge within the shortest possible time. The warranty covers only defects arising from causes inherent in the parts sold.
• The warranty does not cover damage resulting from improper use or storage of the product inconsistent with the operating instructions, mechanical damage and the defects it causes, damage caused by external factors or devices, damage arising from unauthorised repairs and modifications made by the Customer or unauthorised persons, cases where damage to the warranty seals is found, and damage resulting from natural wear and tear such as: scratches, dirt, abrasions, worn-off lettering, etc.
• MacLife employees are authorised to assess the causes of defects in the product or the service performed.
• The rights under the warranty do not include the right to claim reimbursement of lost profits in connection with defects of the service performed.
• The warranty period is extended by the period the device spends at the Service Centre.
• The Service Centre will use the Customer's data in accordance with the data processing terms. The Customer may withdraw their consent at any time.
• The warranty does not exclude, limit or suspend the Customer's rights arising from the provisions on the statutory warranty for defects of the item sold.
• Liability under the statutory warranty for Customers who are not consumers within the meaning of the Act on Consumer Rights is excluded.
• If the device is not collected within 30 days of the date of completion of the repair, MacLife is entitled to charge fees for the storage of the equipment without a contract. Storage takes place at the cost and risk of the Customer. The storage fee amounts to 2 PLN gross for each day of storage. The Service Centre is not liable for faults arising from non-use of the equipment, in particular non-functioning, swollen batteries.
• In a situation where the storage costs of the equipment exceed the market value of the device determined through the company mBazaar Sp. z o.o., the item under repair may be disposed of free of charge, subject to point 14.
• After the device is collected, the Customer's small parts are disposed of within 14 days.
• In matters not regulated by these Terms of Service, the relevant provisions of Polish law shall apply.